Increase Real-Time Feedback and get Actionable Insights with PinPoint

Our technology, integration and services allows you to collect 10x the data of email surveys and generate actionable insights that produce real ROI, at the lowest cost of ownership.

Most Survey Platforms Don't Provide Actionable Data

Email surveys may work well in some cases, but NOT for contact centers. On the phone, consumers will choose voice surveys 3 out of 4 times. A good survey needs to provide

Real-Time Feedback: If you're not gaining feedback that holds the actual experience, emotion and sentiment a consumer has following their engagement, then you're not collecting usable data.


Operational Data: If you don't have operational data along with the survey data, you're missing one of the key elements required to make it actionable.


Consumer Voice: If you're not capturing the consumers voice, you're not capturing the most important piece of consumer feedback.

Personalization: If you're not personalizing the experience, you're skipping an opportunity to engage with your customer and build brand affinity.

Maximize your contact center survey feedback's actionability

The PinPoint Voice Insight Platform provides the technology, integration and professional service you need to ensure your Post Live Agent/Virtual Agent IVR survey feedback will generate actionable insights that will deliver rapid ROI with unmatched features.

  • Customize the platform to your needs: It is the only survey platform that offers a service option ranging from complete hands off DIY to full-service solution for survey authoring, operational management, and data reporting.

  • The richest level of features and functionality: deployment, manage survey access and quotas, personalize the survey by language and custom questions, etc.

  • AI Speech Enabled: NextGen provides the seamless ability to capture voice from respondents, transcribe speech to text and deliver AI driven speech analytics in Real-Time at the lowest cost.

  • Real-Time alerts driven from context, sentiment from spoken comments.

What Our Platform Offers

Designed to cater to the diverse needs of contact centers worldwide, our IVR voice survey SaaS platform is a beacon of efficiency and effectiveness.

Inbound Telephony

As an leader in IVR, we offer Computer Telephony Integration & provide both core SIP Trunk & customer API for inbound telephony from the contact center.

Outbound Connectivity

Our platform offers out-bound connectivity to data analytics environments like Genesys, Salesforce, Medallia, Qualtrics, NICE, etc.

Conversational Analytics

Integrated real-time ASR transcription, AI theme coding and analysis, insuring voice data from surveys and conversational recordings deliver actionable insights.

Cloud Agnostic Architecture

Our Cloud Agnostic Architecture can Handle Any Market, Geo, Vendor, CCaaS and Telephony Environment with ease.

Trusted By Leading Brands

Discover firsthand how PinPoint has revolutionized customer experiences for these esteemed brands.

Hear directly from our satisfied customers about the transformative impact our solutions have had on their businesses.

This is What A Client Had to Say


"It has been such an incredibly challenging year on so many fronts and I want to highlight your partnership as a big bright spot for our team. You have been an amazing partner and we really appreciate your positive and proactive approach to landing our survey project. I cannot thank you enough for all of your help and guidance."

Sr. Manager of Strategy and Analytics

A Fortune 20 Company

Our Legacy of Excellence

Our journey is marked by a legacy of innovation and insight. PinPoint Research stands at the forefront of understanding human experiences on a global scale. Our expertise lies not just in numbers, but in the depth of understanding we derive from each interaction.

30+

Years Experience

29M+

Voice Open Ends Collected & Analyzed

225M+

Surveys


If you are looking to increase the value of your survey feedback programs by reaching more of your customers, and making that data actionable, PinPoint is the company you need.

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